Exchange, replace and refund policy

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1.    Hassle-Free 30 day Exchange Policy – If you change your mind, that's cool with the Seller.

1.1    Sellers on Wayne Cleaning Solutions must offer an exchange, return and refund policy which is at least equivalent to the exchange, return and refund policy offered by Wayne Cleaning Solutions (see Part 2 of this Policy for details) ("Seller Policy").

1.2    Certain categories of products cannot be exchanged, replaced or refunded. Please see Part 1 of this Policy for more details.

1.3    A Seller may choose to offer additional rights to those set out in the Policy. Therefore Buyers should contact the relevant Seller directly (or you may visit a Seller's profile page) for more information.

1.4    If you're not totally happy with the product you purchased from a Seller on Wayne Cleaning Solutions, you can contact Wayne Cleaning Solutions (or the Seller) to arrange an exchange, return or refund, within 30 days (from date of purchase/delivery, whichever is later) for a sealed item and 14 days for open items. If you contact Wayne Cleaning Solutions, Wayne Cleaning Solutions will deal with the Seller on your behalf, but without liability or responsibility.

1.5    Wayne Cleaning Solutions/Sellers typically respond to your requests within 3 business days. If you don't receive a response within 3 business days from a Seller, you may contact Wayne Cleaning Solutions who will investigate the matter, but without liability or responsibility.

1.6    The product must be in its original condition, including the box, with the guarantee card and your valid purchase receipt. 

1.7    All free gifts, vouchers and accessories associated with the relevant purchase must also be returned at the same time.

1.8    You may opt for an exchange or a refund. 

1.9    The normal processing time for refund requests is 4 to 6 weeks from date of request.

1.10    Refunds will be given in the same mode of payment that was used in the original purchase.

1.11    The refund may exclude delivery charges. The Seller will confirm whether or not delivery charges will apply.

1.12    The Seller will refund the cost of the Product and the cost of sending the Product to you as follows:

a.    where it is returning an item that was part of a larger order, the Seller will refund the per-item charge for delivery; 

b.    where you are returning an entire order, the Seller will refund the applicable per-item delivery charges or the relevant per-delivery charge; 

c.    Sellers are only required to refund standard postage charges corresponding to the least expensive type of delivery offered by them;

d.    where your Seller collects an item from you, the Seller will have the right to recover the standard costs of collection from you; and

e.   if you use a personalised pre-paid return label, the Seller is entitled to deduct the return postage from your overall refund.

1.13    Sellers are not required to refund the cost of gift-wrapping, returning the item to the Seller, and other services provided to you in connection with your purchase unless you return the item to the Seller because of an error on the Seller's part or because it's defective. 

1.14    If you request a replacement and this is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Product and ask for a partial refund, or return the defective Product and ask for a full refund. Please note that the amount of the full refund will take into account the Product’s current state resulting from your use. 

1.15    Refusing delivery is not a valid means of return and may not be covered under this Policy. You should accept delivery of a Product you want to return and request a return as above.